SANTA CLARA — ServiceNow (NYSE: NOW), the Super Intelligence Control Tower for business reinvention, today announced a new AI Passport solution and significant advances in AI governance to help ensure AI agents are production-ready by combining runtime governance, platform integration, and comprehensive oversight, all inside ServiceNow’s operational AI harness. Specifically, AI Passport is a new authority layer that gives enterprises runtime control over what AI agents and Model Context Protocol (MCP) servers are authorized to do at every point in a multi-agent workflow. ServiceNow also enables enterprises to discover what AI is running, control what AI agents do, and measure spend against outcomes with a broadened set of governance capabilities.
AI agents need more than a reasoning model to execute enterprise workflows securely. They need structure: which data or tools they can access, clear rules for what actions they’re allowed to do, and an auditable record of who authorized it. ServiceNow provides the operational foundation that helps enterprises make AI agents safe for production. AI Passport is a cryptographically signed credential that AI agents refer to at runtime, including environments such as NVIDIA OpenShell, to verify their authorized scope, grounded in enterprise business context for governed decisions. When an AI agent stays within its passport scope, it can operate freely. When it drifts, graduated responses can be enforced — redirecting, restricting, or reconnecting the AI agent with proper context — including kill switch capabilities at machine speed if termination is needed. ServiceNow’s Super Intelligence Control Tower keeps the full audit record behind actions, transforming AI agent execution into governed, auditable, and accountable work.
“As AI agents proliferate across the enterprise, visibility alone isn’t enough. Enterprises need confidence that every AI agent is operating within its authorized scope,” said Jon Sigler, executive vice president and general manager, AI Platform at ServiceNow. “ServiceNow closes that gap with an operational harness across AI Passport and new capabilities that unify agent authority, governance, and operational oversight so enterprises can scale agentic AI with control.”
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