The Fact Maker

India’s Top 5 Emerging Technology-driven BPOs

Businesses can focus their time and resources on core functions and office operations, with Business Process Outsourcing (payroll, accounting, data analytics). Organizations outsource back-office activities to BPO firms to reduce overhead costs and increase their productivity.

Earlier, the BPO sector was limited to providing cost reduction and profit optimization solutions. However, digital adoption has played a major role in pushing the evolution of business process outsourcing in recent years. As a result, BPO firms are now driving innovation, technology adoption, and efficiency. Big data, cloud computing, social media, and mobile technologies are key trends in optimizing business processes in the industry. The BPO industry is tech-driven and the pace of change is much faster. Have a glimpse at some of the key players in the BPO industry that are upscaling the sector with their tech-based approach-

  1. ICCS

ICCS is one of the renowned BPO service providers in India that specializes in enhancing customer experience. It works with the ideology of offering partnership beyond the ordinary and is not just restricted to providing services. With its ‘Partner Approach’, the firm serves as an ideal companion and helps you achieve your business goals by improving your customer experience, reducing customer acquisition costs and increasing collections. Not only does it provide infrastructure and people, but it also adds value to your business in terms of maximizing revenues and optimizing costs. ICCS takes pride in bringing people together through technology and analytics to provide their customers with high-end solutions at the best prices.

2. Startek

Technology-enabled business process outsourcing solutions provider, Startek is one of the leading global providers. The company provides omnichannel customer experience management, back-office, and technology services to companies around the world in a variety of industries. With more than 45,000 outsourcing professionals in 54 locations around the world, the company is dedicated to providing clients with an innovative customer experience. It offers a plethora of services that include omnichannel customer care, customer acquisition, order processing, technical support, along with complaint management, automation, voice, chat, email, social media, and IVR analysis to deliver cutting-edge business outcomes to your customers.

3. Altruist

Altruist Technologies is another reputed end-to-end integrated solutions provider of business process outsourcing, customer management outsourcing, and IT services, serving a variety of customers in many industries. Over 14,000 professionals specialize in unleashing value by delivering superior service to their clients’ customers while delivering the desired business outcomes. By building relationships on the same side of the table, the firm provides meaningful insights, improves the customer experience, reduces service costs, and provides solutions that increase profitability.

4. Cogent

Cogent is an Indian provider of CXM solutions that enables businesses to redefine customer experience management in the digital age. Since 2004, they have provided industry-specific solutions and approaches to strengthen customer relationships as well as differentiate themselves from their competitors. Cogent also designs and manages customer experiences through analytics, digitization, and automation enabled by Artificial Intelligence and Machine Learning.

5. Outsource2India

Outsource2India was incepted by Ralph Budelman in the late ’90s. However, it gained recognition as a trusted firm in 2002 through the efforts of a group of entrepreneurs who founded Flatworld Solutions. The firm then got incorporated as a legal entity across geographies in 2004. Outsource2India offers holistic solutions for your diverse business needs ranging from software development, healthcare BPO, to creative design, and engineering and mortgage services. The firm also comes with a promise of a smooth transition of all kinds of projects right from their initiation to completion stages.