The Fact Maker

Motherhood Hospitals bags CII Award for Customer Obsession 2021

The hospital has been recognised for excellence in Customer Centricity

Motherhood Women & Children’s Hospital has won the recognition for “Excellence in Customer Centricity” by Confederation of Indian Industry’s (CII) Award for Customer Obsession 2021. The awards aims at recognising Customer Centric organisations where the customer is at the core of all that they do and consistently deliver a superior experience.

The CII honours organisations under three levels i.e, Customer Engagement, Customer Centricity and Customer Obsession. This year Motherhood Hospitals has been awarded for its excellence in Costumer Centricity. Previously in the year 2019, they had won the award for Customer Engagement. 

The assessment of the awards is done based on the Baldrige Framework which evaluates an organisation ’s practices, management, leadership, customer focused strategies, products and services, knowledge management, technology, ability to innovate etc. The jury consisted of members from reputed organisations across different industries.

Speaking about the award Mr. Vijayarathna Venkatraman, CEO, Motherhood Hospitals said “We are honored to receive the most coveted recognition by CII for excellence in customer-centricity. As an integrated & comprehensive provider of women and child health, rigor and commitment are at the heart of everything we do. All our processes are designed keeping the customer in mind. We are incredibly proud to have a highly motivated & purpose-driven team who goes beyond their call of duty to demonstrate ownership, integrity, and customer focus. We humbly accept this recognition that reiterates our commitment to customer obsession.”